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Return Policy

At Kimohno, we strive to ensure your satisfaction with every purchase. However, if you are not completely satisfied with your order, we are happy to offer returns and exchanges under the following conditions:

Eligibility for Returns

  • Items must be returned within 14 days from the date of receipt.

  • Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.

  • For hygiene reasons, certain items such as personalized kimonos or intimate apparel are not eligible for return.

  • Proof of purchase (order confirmation or receipt) is required for all returns.

Return Process

  • Contact us: Before returning any items, please contact our customer service at support@kimohnocouture.com with your order number and reason for the return. We will provide you with the return instructions.

  • Prepare the package: Ensure that the item is securely packaged and all tags are attached.

  • Ship the item: The customer is responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping method to ensure safe return.

  • Refund or exchange: Once we receive your returned item, we will inspect it and process the refund or exchange. Refunds will be issued to the original method of payment within 7-10 business days.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@kimohnocouture.com. We will arrange a replacement or issue a refund, and cover the shipping costs for returning the item.

Refunds

  • Refunds will only be issued for the original purchase price of the item(s). Shipping fees are non-refundable unless the item was defective or incorrect.

  • Once your return is processed, we will notify you via email. Please allow 7-10 business days for the refund to appear on your original payment method.

Non-Returnable Items

  • Customized or personalized kimonos.

  • Items marked as final sale or clearance items.

  • Gift cards.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will ship the replacement item (subject to availability).

  • The customer is responsible for shipping costs associated with exchanges unless the item is defective or incorrect.

International Returns

  • For international returns, please note that customs duties and import taxes are non-refundable. Return shipping costs for international orders are the responsibility of the customer.

Contact Information

If you have any questions regarding returns or exchanges, please contact us at contact@kimohnocouture.com. We are here to help ensure you have a great experience with Kimohno Couture.